Welcome to Bay Bridal! We're committed to ensuring your order reaches you safely and on time. Please read our shipping policy below for all the information you need on delivery times, costs, and tracking.
Shipping Locations
We currently ship throughout New Zealand and to selected international destinations such as Australia, United States, United Kingdom, Canada. If you're unsure whether we ship to your location, please contact us at baybridal.nz@gmail.com
🚚 Delivery Timeframes
New Zealand Orders
Standard Non-Rural delivery via overnight courier: 1-2 business days
Rural Deliveries: Please allow an extra 1–2 business days
Pre-order items take 8-12 working days — estimated timeframes will be listed on the product page.
Custom made-to-order infinity gowns 3–4 weeks from payment to delivery date
International Orders
Delivery timeframe varies by destination, but is generally between 7–15 business days.
Customs clearance may cause delays beyond our control.
Shipping Rates
New Zealand
FREE SHIPPING for Standard Rural and Non-Rural delivery via overnight courier for all New Zealand customers.
International (AU, CAN, USA, UK)
Flat rate of $20
Please note: Duties and taxes may be charged by your local customs office upon arrival. These are the responsibility of the recipient.
📦 Order Processing
Orders are processed within 1 business days (excluding Sundays, Mondays and public holidays).
You will receive a confirmation email and tracking information once your order has been shipped from our Bay Bridal Store in Motueka. If you ordered a pre-order item with the delivery timeframe of 8-12 working days, then you will not receive this confirmation email until 5-8 working days have passed. We will include tracking details at this point.
Delivery Issues
If your parcel is delayed, lost, or arrives damaged:
First, check your tracking link for updates.
Then, contact us at baybridal.nz@gmail.com with your order number, and we’ll help resolve the issue promptly.
🌍 Customs & Import Fees (International Orders)
Bay Bridal is not responsible for any customs duties, taxes, or fees imposed by your local government. These are the buyer’s responsibility. Please check your country's import regulations before ordering.
Thank you for shopping with Bay Bridal. We’re here to make your bridal and special occasion shopping smooth and stress-free.
Have questions? Reach out to us anytime at baybridal.nz@gmail.com