Frequently Asked Questions – Bay Bridal NZ
Ready-to-ship dresses arrive within 1–2 business days across New Zealand.
Made-to-order gowns have longer timeframes listed on each product page.
Yes — we specialise in fast NZ delivery for last-minute weddings, balls, and bridesmaids.
Many styles are ready to ship immediately.
You can visit our boutique in Motueka, New Zealand to try on selected styles.
We also offer a “Buy to Try” option for trying dresses at home.
Returns are available for exchange or store credit.
NZ customers receive one free return per order.
Refunds apply only to faulty items or approved cases.
Yes, we do. Our collection includes many lightweight, flowy styles perfect for beach ceremonies at spots like Kaiteriteri, Tahunanui, or the Abel Tasman.
Fabrics like chiffon and crepe work beautifully in the coastal breeze, and we can help you choose a gown that stays stunning even on the sand.
Certainly. Our store at 265 High Street, Motueka is open for walk-ins Tuesday to Friday 10am–4pm and Saturday 10am–1pm.
For a more private experience, book a one-hour appointment on Saturday afternoons or Sunday mornings online for $30.
NZ-stocked gowns are sent via overnight courier, so Nelson city customers typically receive their dress the next working day.
Rural Tasman addresses may take 1–4 working days. In-store pickup from Motueka is also available.
Buy to Try lets you order 2–3 gowns, try them at home, and return the ones you don’t want for a refund.
A $10 return fee per gown applies, along with payment processing fees. If none are kept, the lowest-priced gown converts to store credit.
Yes — we believe every bride deserves to feel beautiful. Our collection includes a variety of sizes, and you can filter by size on our website.
If your size isn’t currently in stock, we can often order it with delivery in approximately 8–12 working days.
Yes — we offer affordable wedding and bridesmaid dresses with a focus on quality and fit.
We recommend ordering 8–12 weeks before your wedding.
We also have ready-to-ship options for shorter timelines.
All orders are dispatched from our boutique in Motueka, New Zealand.