We have a physical store in Motueka, just 30 minutes away from Nelson in
the South Island.

Any NZ stocked items will be overnight couriered with courier post.
As long as you are not rural your gown should arrive within 2 working
days. To be sure that the gown you order is located in NZ please check
that it says 'Express NZ wide' at the end of the title.

We are located at 265 High Street in Motueka, across the road from The Warehouse.  We are in the arcade just opposite the iconic Motueka Crystal Shop.

We are open Tuesday to Friday from 10am to 4pm, no appointment necessary; and Saturdays from 10am to 4pm via appointment only. There is a $30 fee for your exclusive booking on a Saturday which will be deducted from any gown purchase made. Book here.

(Our online shop here is open 24/7 365.)

We accept returns for store credit only. 

If your event is time-sensitive, we can send up to three gowns and offer you a refund for two of the
returned gowns *.  There is a $10 fee per gown for this service, so your refund would be in full, less $10 for each returned dress. 

You would also need to cover the return postage.  We cannot offer this service if you wish to use Afterpay or Lay-by, sorry.

* Terms and conditions apply. Please see our return policy in full here.

We've actually had to raise our prices due to the increase of
shipping costs from our suppliers.  Still, we can order in bulk and pass those savings on to you.

We courier our New Zealand stocked gowns via Courier Post. They usually arrive to our customers within one to four business days.

Gowns that are ordered in for customers take on average of eight to twelve business days to arrive after payment is received.

Please plan accordingly.

BUY TO TRY (New Zealand customers only)

Bay Bridal and Ball Gowns is now offering 'Buy to Try'. 

Sometimes time is of the essence, and you may find your event approaching quicker than you expected. It isn't always easy buying online, so this is our offer to you:

You may order 2 to 3 gowns. (please note that this offer excludes infinity gowns, our Premium Bridal Range and Clearance gowns)

Return any number of the gowns but please note that you will receive a store credit for the lowest priced gown and then a refund less $10 per dress, plus any associated fees from purchases made via credit card, Afterpay or Lay by, (bank transfer does not incur any fees) for the others. Unfortunately, these fees are not refunded to our business when we apply a refund. 

There is no time limit on the store credit.

Return the gowns within 5 working days of receiving your package with tags still attached. You will also need to cover the return postage fee.

When using this service, please put in the notes section of your order 'Buy to Try'

We hope this will help you find the perfect dress and fit for your upcoming event.

Please confirm the returned items here before sending the gowns to the below address.

Our return address is as follows:

RETURN ADDRESS

Bay Bridal and Ball Gowns

265 High Street

Motueka 7120

New Zealand

Please put your order number on the back of the package for easy returns processing.

Please note: We have a strict policy regarding items that are returned with the smell of body odours, smoke or strong perfumes. These may be declined at our discretion. You may contact us to allow extra time before retuning the gown if you feel it needs to be dry-cleaned, so that it is ready for resale.

We will be in touch once your returned parcel has been processed.