Returns Policy


If you are not happy with your item for any reason, we accept returns for store credit to the value of the cost of the item less the initial postage cost - flat rate $10 (non-rural), $15 (Rural). Return postage costs are the customer's responsibility.  We recommend that you return an item using track and trace, as we can not take responsibility for parcels that go missing. 


On the rare occasion that your item arrives faulty, we can offer a replacement upon return. The return postage costs will be covered by Bay Bridal and Ball Gowns after discussing with our customer the best means of returning the item. If we can’t replace a faulty item, then we will offer a store credit, which has no expiry date. Please contact us for your Returned Merchandise Authorization number (RMA#) before returning.


Notify us within 3 working days of receiving your order. No exception if you are away when the parcel arrives.  All returns must be packaged carefully and returned to us with tags still attached to the gown and ready for resale. Items that smell of body odours, smoke or strong perfumes may be declined at our discretion. Please contact us for your Returned Merchandise Authorization number (RMA#) before returning.



We accept Lay-by via PayPal.  If you would like to cancel your Lay-by for any reason, there will be a deduction of 5% of the total spend from any payments made so far, Plus any PayPal fees incurred. 



Bay Bridal and Ball Gowns is now offering 'Buy to Try'. 

Sometimes time is of the essence, and you may find your event approaching quicker than you expected. It isn't always easy buying online, so this is our offer to you:

You may order up to 3 gowns.

Return 1 or 2 of the gowns for a refund less $10 per dress and any associated fees from purchases made via credit card, Afterpay or Lay by, (bank transfer does not incur any fees). Unfortunately, these fees are not refunded to our business when we apply a refund.

Return the gowns within 3 working days of receiving your package with tags still attached. You will also need to cover the return postage fee. Once gowns are received, we will refund you for the gowns you don't need. If returning all 3 of the gowns, you will receive a store credit for the lowest costing dress in the form of a gift card, and a refund for the other/s. This offer does not include our infinity range, sorry.

When using this service, please put in the notes section of your order 'Try to buy'

We hope this will help you find the perfect dress and fit for your upcoming event.

Our return address is as follows:



Bay Bridal and Ball Gowns

265 High Street

Motueka 7120

New Zealand

Please put your order number on the back of the package for easy returns processing.

We will be in touch once your returned parcel has been processed.