Buy to Try

Bay Bridal and Ball Gowns is excited to offer a "Buy to Try" service. Please read the details below carefully.

How it Works:

When placing your order, please include "BUY TO TRY" in the notes section.

We understand that event dates can sneak up on you, and shopping online can be challenging. That’s why we’re offering this service to make things easier:

Important: This offer does not apply to Infinity Gowns or our Premium Bridal Range.

With Buy to Try, you can purchase 2–3 gowns. After choosing the gown/s you want to keep, you can return the other gown/s for a full refund less our $10 return fee per gown and any associated credit card or AfterPay fees. There are no fees if choosing the bank transfer option for payment. 

Note: If you decide to return all the gowns and keep none, the lowest-priced gown will be converted into a store credit. This store credit has no expiry date and can be used for future purchases. The store credit will be equal to the price of the lowest-priced gown minus a $10 return fee.

Important Return Guidelines:

• Try on gowns after showering, without makeup, perfume, or deodorant.
• Protect gowns from cooking smells, body odours, and pet hair.
• Returned gowns must be in re-sellable condition.
• If additional cleaning is needed, please contact us, baybridal.nz@gmail.com

Payment Process:

• Pay for all gowns at checkout. We recommend paying by bank deposit to avoid processing fees, which would be deducted from your refund.
• If paying via Afterpay or Credit Card, any processing fees will be deducted from your refund, since we cannot recover those fees.

Return Process and Fees:

• When returning gowns, you’ll need to cover the return shipping costs. Your refund will be processed after the gown/s arrive and pass inspection, with the following fees deducted:

A $10 return fee per dress

Any applicable processing fees (if paying by card or Afterpay)

Examples:

Example 1: Paying by Bank Deposit

• Dress 1: $150
• Dress 2: $200
• Dress 3: $250
• Total: $600

You decide to keep Dress 2 and return Dresses 1 and 3. You ship them back within 5 working days.
Once received and inspected, we will refund:

• Dress 1: $140
• Dress 3: $240
• Total refund: $380

If you return all 3 gowns, you will receive:

• Store credit for the lowest-priced gown (Dress 1): $140
• Refund for Dress 2: $190
• Refund for Dress 3: $240

Example 2: Paying by Afterpay or Credit Card

• Dress 1: $150
• Dress 2: $200
• Dress 3: $250
• Total: $600

You decide to keep Dress 2 and return Dresses 1 and 3. You ship them back within 5 working days.
Once received and inspected, we’ll deduct the processing fees (2.5%-3.2% for Credit Card, 6.3% for Afterpay) and refund:

• Dress 1: Refund minus $10 return fee and processing fee
• Dress 3: Refund minus $10 return fee and processing fee

If you return all 3 gowns, we’ll issue:

• Store credit for Dress 1 (the lowest-priced gown): $140
• Refund for the other two gowns minus the $10 return fee and processing fees.

Example 3: Using Store Credit for Future Purchases
Store credit has no expiry and can be used at any time. It’s non-transferable and applies only to your future purchases.

Faulty Gowns:

In the rare event you receive a faulty gown, and wish to keep it, we will cover the return shipping and send a replacement.

Exchanges: 

If you wish to return all or some of your gowns and exchange them for others, please note these details via our returns' portal here. We will approve your return request and email you with further instructions. Please also provide your event date so we can ensure your exchange is processed in time. 

If you need help, please email baybridal.nz@gmail.com or call 0204969108.  If we can't take your call right away, please leave a text asking for a call back.

Our return address is as follows

Please put your order number on the back of the parcel for quick processing.

We will be in touch as soon as your return arrives at Bay Bridal

New Zealand Return Address

Bay Bridal and Ballgowns

265 High Street

Motueka 7120

New Zealand

Australian Return Address

Bay Bridal and Ballgowns

10 Glimmer Road

EGLINTON

WA 6034

AUSTRALIA

We will contact you once we receive your returned parcel. Please keep your tracking numbers handy in case of any delivery issues, as Bay Bridal cannot be held responsible for lost parcels.