Beautiful wedding gown with a stretch lace sleeve and in white. The bottom of the sleeves have a lovely scallop. This gown has a soft chiffon flowing skirt with gathering to hide those extra curves you don't want highlighted. This dress has a deep v back and a concealed back zip. It is also lined and is padded enough for the no bra option or wear a nude bra for extra support. 

RETURNS

If you are not happy with your item for any reason, we accept returns for store credit (2 year expiry on store credit) to the value of the cost of the item less the initial postage cost - flat rate $10. Return postage costs are the customer's responsibility.  We recommend that you return an item using track and trace, as we can not take responsibility for parcels that go missing. 

Click here to request a return.

EXCHANGE

For an exchange, please state in the notes section the style, size, and colour of the new gown you would like. For example: Malika, size 10, navy.

IMPORTANT: Request your return within 5 working days of receiving your order.

FAULTY ITEM

On the rare occasion that your item arrives faulty, we can offer a replacement upon return. The return postage costs will be covered by Bay Bridal and Ball Gowns after discussing with our customer the best means of returning the item. If we can’t replace or exchange a faulty item, then we will offer a store credit which has a 2 year expiry date, or a refund. 

Click here to request a return.  In the notes please describe the fault and also which style, size and colour of dress you would like as a replacement.

Buy to Try

(For New Zealand and Australian Customers Only)

Bay Bridal and Ball Gowns is excited to offer a "Buy to Try" service. Please read the details below carefully.

How it Works:

When placing your order, please include "BUY TO TRY" in the notes section.

We understand that event dates can sneak up on you, and shopping online can be challenging. That’s why we’re offering this service to make things easier:

Important: This offer does not apply to Infinity Gowns or our Premium Bridal Range.

With Buy to Try, you can purchase 2-3 gowns. After choosing the gown/s you want to keep, you can return the other gown/s for a refund.

Note: If you decide to return all the gowns and keep none, the lowest-priced gown will be converted into a store credit. This store credit has a 2 year expiry date and can be used for future purchases. The store credit will be equal to the price of the lowest-priced gown minus a $10 return fee.

Important Return Guidelines:

• Try on gowns after showering, without makeup, perfume, or deodorant.
• Protect gowns from cooking smells, body odours, and pet hair.
• Gowns must be in re-sellable condition. If additional cleaning is needed, please contact us.

Payment Process:

• Pay for all gowns at checkout. We recommend paying by bank deposit to avoid processing fees, which would be deducted from your refund.
• If paying via Afterpay or Credit Card, any processing fees will be deducted from your refund, since we cannot recover those fees.

Return Process and Fees:

• When returning gowns, you’ll need to cover the return shipping costs. Your refund will be processed after the gowns arrive and pass inspection, with the following fees deducted:
  
  A $10 return fee per dress
  Any applicable processing fees (if paying by card or Afterpay)
  
  

Examples:

Example 1: Paying by Bank Deposit

• Dress 1: $150
• Dress 2: $200
• Dress 3: $250
• Total: $600

You decide to keep Dress 2 and return Dresses 1 and 3. You ship them back within 5 working days.
Once received and inspected, we will refund:

• Dress 1: $140
• Dress 3: $240
• Total refund: $380

If you return all 3 gowns, you will receive:

• Store credit for the lowest-priced gown (Dress 1): $140
• Refund for Dress 2: $190
• Refund for Dress 3: $240

Example 2: Paying by Afterpay or Credit Card

• Dress 1: $150
• Dress 2: $200
• Dress 3: $250
• Total: $600

You decide to keep Dress 2 and return Dresses 1 and 3. You ship them back within 5 working days.
Once received and inspected, we’ll deduct the processing fees (2.5%-3.2% for Credit Card, 6.3% for Afterpay) and refund:

• Dress 1: Refund minus $10 return fee and processing fee
• Dress 3: Refund minus $10 return fee and processing fee

If you return all 3 gowns, we’ll issue:

• Store credit for Dress 1 (the lowest-priced gown): $140
• Refund for the other two gowns minus the $10 return fee and processing fees.

Example 3: Using Store Credit for Future Purchases
Store credit has a 2 year expiry date. It is transferable if you would like to gift it to a family member or friend.

Faulty Gowns:

In the rare event you receive a faulty gown, and wish to keep it, we will cover the return shipping and send a replacement.

Exchanges: 

If you wish to return all or some of your gowns and exchange them for others, please contact us via email at baybridal.nz@gmail.com Let us know which gowns you’d like to return and which ones you’d like to receive in exchange. We will assist you in finding the most cost-effective solution. Additionally, please provide your event date so we can ensure your exchange is processed in time. Alternatively, use this returns' portal to let us know what you would like to exchange.

Our return address is as follows:

RETURN ADDRESS

New Zealand Address:

Bay Bridal and Ballgowns

265 High Street

Motueka 7120

New Zealand

Australian Return Address:

Bay Bridal and Ballgowns

10 Glimmer Road

EGLINTON

WA 6034

AUSTRALIA

We will contact you once we receive your returned parcel. Please keep your tracking numbers handy in case of any delivery issues, as Bay Bridal cannot be held responsible for lost parcels.