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F.A.Q
We have a physical store in Motueka, just 30 minutes away from Nelson in
the South Island.
Any NZ stocked items will be overnight couriered with courier post.
As long as you are not rural your gown should arrive within 2 working
days. To be sure that the gown you order is located in NZ please check
that it says 'Express NZ wide' at the end of the title.
We are located at 265 High Street in Motueka, across the road from The Warehouse. We are in the arcade just opposite the iconic Motueka Crystal Shop.
We are open for walk ins on Tuesday and Thursday from 10am to 6pm, Wednesday and Friday 10am to 4pm and Saturday 9am to 12pm. Saturday 1am to 4pm and Sunday 10am to 4pm are reserved for appointments only. There is a $30 fee for your exclusive, booking. This will be deducted from any gown purchase made on the day. Book here.
We are closed Monday and Public Holidays
(Our online shop is open 24/7 365.)
We accept returns for store credit only.
If your event is time-sensitive, we can send up to three gowns and offer you a refund for two of the
returned gowns *. There is a $10 fee per gown for this service, so your refund would be in full, less $10 for each returned dress.
You would also need to cover the return postage. We cannot offer this service if you wish to use Afterpay or Lay-by, sorry.
* Terms and conditions apply. Please see our return policy in full here.
We've actually had to raise our prices due to the increase of
shipping costs from our suppliers. Still, we can order in larger amounts and pass those savings on to you.
We courier our New Zealand stocked gowns via Courier Post. They usually arrive to our customers within one to four business days depending on if you are rural or not.
Please plan accordingly.
Buy to Try (For New Zealand and Australian Customers Only)
Bay Bridal and Ball Gowns is excited to offer a "Buy to Try" service. Please read the details below carefully.
How it Works:
When placing your order, please include "BUY TO TRY" in the notes section.
We understand that event dates can sneak up on you, and shopping online can be challenging. That’s why we’re offering this service to make things easier:
Important: This offer does not apply to Infinity Gowns, our Premium Bridal Range, or Clearance Gowns.
With Buy to Try, you can purchase 2-3 gowns. After choosing the gown/s you want to keep, you can return the other gown/s for a refund.
Note: If you decide to return all the gowns and keep none, the lowest-priced gown will be converted into a store credit. This store credit has no expiry date and can be used for future purchases. The store credit will be equal to the price of the lowest-priced gown minus a $10 return fee.
Important Return Guidelines:
- Try on gowns after showering, without makeup, perfume, or deodorant.
- Protect gowns from cooking smells, body odours, and pet hair.
- Gowns must be in resellable condition. If additional cleaning is needed, please contact us.
Payment Process:
- Pay for all gowns at checkout. We recommend paying by bank deposit to avoid processing fees, which would be deducted from your refund.
- If paying via Afterpay or Credit Card, any processing fees will be deducted from your refund, since we cannot recover those fees.
Return Process and Fees:
- When returning gowns, you’ll need to cover the return shipping costs. Your refund will be processed after the gowns arrive and pass inspection, with the following fees deducted:
Examples:
Example 1: Paying by Bank Deposit
- Dress 1: $150
- Dress 2: $200
- Dress 3: $250
- Total: $600
You decide to keep Dress 2 and return Dresses 1 and 3. You ship them back within 5 working days.
Once received and inspected, we will refund:
- Dress 1: $140
- Dress 3: $240
- Total refund: $380
If you return all 3 gowns, you will receive:
- Store credit for the lowest-priced gown (Dress 1): $140
- Refund for Dress 2: $190
- Refund for Dress 3: $240
Example 2: Paying by Afterpay or Credit Card
- Dress 1: $150
- Dress 2: $200
- Dress 3: $250
- Total: $600
You decide to keep Dress 2 and return Dresses 1 and 3. You ship them back within 5 working days.
Once received and inspected, we’ll deduct the processing fees (3.2% for Credit Card, 6.3% for Afterpay) and refund:
- Dress 1: Refund minus $10 return fee and processing fee
- Dress 3: Refund minus $10 return fee and processing fee
If you return all 3 gowns, we’ll issue:
- Store credit for Dress 1 (the lowest-priced gown): $140
- Refund for the other two gowns minus the $10 return fee and processing fees.
Example 3: Using Store Credit for Future Purchases
Store credit has no expiry and can be used at any time. It’s non-transferable and applies only to your future purchases.
Faulty Gowns:
In the rare event you receive a faulty gown, and wish to keep it, we will cover the return shipping and send a replacement.
Exchanges:
If you wish to return all or some of your gowns and exchange them for others, please contact us via email at baybridal.nz. Let us know which gowns you’d like to return and which ones you’d like to receive in exchange. We will assist you in finding the most cost-effective solution. Additionally, please provide your event date so we can ensure your exchange is processed in time. Alternatively, use this returns' portal to let us know what you would like to exchange.
Our return address is as follows:
RETURN ADDRESS
New Zealand Address:
Bay Bridal and Ballgowns
265 High Street
Motueka 7120
New Zealand
Australian Return Address:
Bay Bridal and Ballgowns
10 Glimmer Road
EGLINTON
WA 6034
AUSTRALIA
We will contact you once we receive your returned parcel. Please keep your tracking numbers handy in case of any delivery issues, as Bay Bridal cannot be held responsible for lost parcels.
